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Respond better, faster

Improve your customer experience by connecting callers with the right person, right away.

From call queues to hunt groups to skills-based routing, tap into the features your small business needs to deliver the inbound call experience your customers expect with Cloudli Connect’s cloud call center solution.

Cloud Call Center Benefits

Deliver Better Support

If your business receives a meaningful number of inbound calls, implementing a call center can help maximize your resources – even if limited - making it easier to get those calls to the right places and optimizing the caller experience.

Leverage Simplicity

Eliminate the complexity of a third-party call centre solution. Cloudli Connect’s call center is specifically designed to meet the needs of your small business, so you don’t need to add excessive complexity or costs to get the capabilities your business needs.

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Learn and Evolve

Reporting and monitoring tools contained within Cloudli Connect deliver powerful business insights that can help your business adapt and evolve.

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Get a Quote

Our trusted network of Cloudli authorized partners is here to help. Contact our team and we’ll put you in touch with one of our partners in your region.

Talk to an expert

Cloud Call Center Features

Skills-based Routing

Route inbound customer calls to the best available agent, based on the required skillset: language, expertise, location, and more.

Customer Callbacks

Improve your customer experience with the callback feature and voicemail detection. Customers can hang up to avoid waiting on hold with the assurance they will get a callback from your team without losing their calling priority.

Device Management

Easily manage all connected IP phones with the Call Manager module.

Detailed Reporting

Real-time insights allow you to optimize your call center operations. Detailed reports let you dig into the number of calls in queue, the number of dropped or missed calls, the average and maximum waiting times, and call volume.

Online Management

Quickly access and listen to all recorded calls through the administrative web portal for smart and efficient operational management.

Additional Enhanced Features

Join a call in listen-only mode with Stealth Monitoring, assist agents during a call in Whisper mode, take control of a call with Override, provide quality assurance with Call Recording and reassign call agents with Queue Management.

Getting Started with Cloudli Connect Call Center

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Determine Your Requirements

Work with your Cloudli partner to determine how many agent and supervisor seat types your organization needs.

Get Defined

Cloudli’s responsive onboarding team can help you define how call center calls should behave, and how to make certain those calls are handled the right way.

Check Your Stats

Once your call center is up and running, take advantage of Cloudli Connect’s reporting and management tools to monitor the health of your call center, and make adjustments as needed.

Insights from
the Blog

Top SMB Challenges — and How a Cloud Communications Solution Can Help

Top SMB Challenges — and How a Cloud Communications Solution Can Help

Cloudli Connect’s Integration with Microsoft Teams

Cloudli Connect’s Integration with Microsoft Teams

Three Signs that Signal it’s Time for a New Business Voice Provider

Three Signs that Signal it’s Time for a New Business Voice Provider

Eliminating MSPs’ Three Biggest Communications Pain Points

Eliminating MSPs’ Three Biggest Communications Pain Points

Seven Ways UCaaS Can Positively Impact Your Small Business Clients

Seven Ways UCaaS Can Positively Impact Your Small Business Clients

Leveraging UCaaS to Create New Co-Managed IT Opportunities

Leveraging UCaaS to Create New Co-Managed IT Opportunities

Cloud Call Center FAQs

What is a cloud call center?

A cloud call center leverages cloud-based technology to enable a customer service center with inbound call routing capabilities that help businesses deliver a better customer experience.

Uniquely, cloud call centers are delivered as a service, without the need for extensive on-site hardware, including automatic updates to features and security. The resulting benefits include affordability, scalability and flexibility.

Cloud call centers typically also provide agent and supervisory features, real-time call statistics and advanced analytics to facilitate operating and optimizing call center staffing and performance.

Get a Quote Today

Cloudli’s solutions are available through our nationwide network of expert technology partners. Contact us today to connect with the Cloudli partner nearest you.

Get in Touch with a Cloudli Expert

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